Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 75 reviews)); "Flexible schedules, PTO, Work from home" ((in 70 reviews)); "The benefits are great." ((in 49 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "percepta provides great training to help you be prepared for the job your hired for" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 16 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 13 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 12 reviews)); "No bonuses" ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

3.0

Oct 6, 2021

Decent Company

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

Global Company Temporary work from home Decent pay

Cons

Temporary work from home No career path for experienced leaders

Percepta Response

4y

We appreciate the feedback! Glad to hear you're satisfied with our compensation. We noticed you have WFH listed as a pro and a con. We'd love to hear more to see if there's any way we can make it a more positive experience for you. Feel free to reach out at Percepta.hr@percepta.com. Thanks again!

2.0

Oct 6, 2021

High Turnover

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

The pay is good for entry level

Cons

There is no work life balance. Relationship between upper management is terrible. Supervisors are tasked with so much beyond making sure their team are set up for success.

Percepta Response

4y

Glad to hear you were happy with the compensation. It's always our goal to deliver an exceptional employee experience. Unfortunately, it sounds like that wasn't your experience. We'd like to hear more about your experience with upper management so that we may address it adequately. Please reach out to us directly at percepta.hr@percepta.com. Thanks!

5.0

Sep 29, 2021

Good pay and great training/management

Tech service representative

Recommend

CEO approval

Business Outlook

Pros

Great leadership, great promotion opportunities, decent pay, the traning is amazing

Cons

Insurance isnt great and the equipment have issues while working at home

Percepta Response

4y

Thanks for the review! Glad to hear you're satisfied with the leadership, compensation, and especially opportunities for advancement. Internal mobility is very important to us. Let us know how we can assist with any equipment issues you may be having. You can reach out to us directly at percepta.hr@percepta.com. Thanks!

Viewing 628 - 630 of 977 Reviews

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Jobs at Percepta

Customer Care Representative I Marketing

Customer Care Representative II

Customer Care Representative

Customer Service Representative

Electric Vehicle Customer Experience Specialist

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Decent Company

High Turnover

Good pay and great training/management

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Jobs at Percepta