Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 77 reviews)); "Being able to work from home is great." ((in 63 reviews)); "Benefits are good and explained well during training" ((in 42 reviews)); "Good training and a change to get ahead" ((in 37 reviews)); "The people you work with are great and friendly" ((in 32 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

5.0

Sep 1, 2021

Excellent opportunities for growth

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great opportunities for succession within the company

Cons

Work can be stressful, but good friendly environment helps to keep it enjoyable.

Percepta Response

4y

Thanks for the review! Internal mobility is very important to us, so we're glad to see the callout! We know the work can be stressful at times, which is why we strive to put in place the people, technology, processes, and mindsets needed to make this experience the best it can be. Cheers!

5.0

Aug 31, 2021

Percepta is a great place to work!

Knowledge base content specialist

Recommend

CEO approval

Business Outlook

Pros

There are lots of opportunities to move up and showing a strong work ethic and a positive attitude will be rewarded.

Cons

Entry level positions can be challenging.

Percepta Response

4y

Thanks for the review! Glad to see you're noticing plenty of opportunities for career growth. Internal mobility is very important to us. We recognize that the work can be challenging, which is why one of our core values is 'Culture of Service' - treat every touchpoint as an opportunity to make it easier for others.

5.0

Aug 31, 2021

.

Customer service

Recommend

CEO approval

Business Outlook

Pros

Good environment. Great Colleagues that are very helpful

Cons

A bit of pressure when we have a lot of work but we are always receiving help from the management

Percepta Response

4y

We appreciate the positive review! Glad to see you're enjoying the work environment and helpful colleagues. We are constantly promoting effective teamwork and open communication. As you probably know, Teamwork is one of our core values. Thanks for everything you do! Cheers!

Viewing 643 - 645 of 977 Reviews

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Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Excellent opportunities for growth

Percepta is a great place to work!

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Jobs at Percepta