Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 72 reviews)); "Work from home set up is great!" ((in 62 reviews)); "Benefits are good and explained well during training" ((in 42 reviews)); "The people you work with are great and friendly" ((in 39 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 34 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 43 reviews)); "Horrible Training and Onboarding Process" ((in 34 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

2.0

Jul 30, 2017

Concierge Service Manager Review

Concierge service manager

Recommend

CEO approval

Business Outlook

Pros

Medical benefits, vacation, sick time, 401k

Cons

Management team, HR team, raises, opportunity to advance

Percepta Response

8y

Great to hear from you. Thank you for reaching out. We make a very big investment into our annual employee pulse survey, and our Chief Executive Officer broadcasts the analytics and results of the survey each year to the organization. We take this survey very seriously and use it as a tool to continuously improve of facets of the organization. Thank you again for reaching out. Wishing you all the best going forward. Please feel free to connect with any of the HR representatives if you wish to discuss these matters further. Take care.

1.0

Jul 22, 2017

It's a job.......

Csm

Recommend

CEO approval

Business Outlook

Pros

If you like micromanagement and ever changing expectations, it is a great fit. If you are able to go with the flow and not voice any concerns or feedback, you can survive. There are a few opportunities to work from home, but there are drawbacks. If you are a favorite of management, good evaluations are easy to come by, just be sure to never to make your concerns, opinions or feedback heard to anyone.

Cons

Unreliable proprietary software that makes an already challenging job even more challenging. The very few good managers never stick around. If your feedback, opinion or concerns are ever heard, you may be a target for unfair evaluations leading to being on the road to dismissal. Almost every department has a turnover rate that tells the story that agents are viewed as cogs in a machine and are easily replaced. Some programs are 24/7, and agents that work after hours shifts not given favorable consideration for advancement. Work from home agents requested to come to the office on short notice for various reasons outside of working hours.

Percepta Response

8y

Hello there. Thank you for connecting with us through Glassdoor and leaving your feedback. I'm sorry that you have a negative perception of the organization. It looks like you are a former employee, so I suspect that we won't have the opportunity to meet with you in private to further discuss and investigate your concerns. We have an open door policy in HR, and encourage our employees to visit us anytime to discuss concerns that they have so that we can work through them together and ensure that any problems are addressed immediately. Wishing you all the best going forward. Take care.

3.0

Jul 19, 2017

Percepta is OK for entry level at best.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great entry level job to suit a means.

Cons

Not enough opportunity to move into a better paying position without a degree, even if you have prior experience.

Percepta Response

8y

Good morning. Thank you for reaching out. Nice to hear from you! We have done a great deal of research to ensure that our compensation structure is competitive with the labor market. We are also very proud of the culture that we have built on "promoting from within" whenever possible. We believe in investing into the development of our employees, and we offer many tools to assist with that goal. If you are unfamiliar with these resources, please be sure to reach out directly to the human resources team for more guidance. Enjoy the weekend.

Viewing 871 - 873 of 973 Reviews

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Percepta

Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Concierge Service Manager Review

It's a job.......

Percepta is OK for entry level at best.

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