Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Good benefits and paid holidays" ((in 40 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 35 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 42 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 13 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews)); "No bonuses" ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (975 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

2.0

Sep 12, 2023

Not the best but not the worst

Lead customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Pay was pretty decent for the role.

Cons

Management was not efficient, productive, and there are cliques. You are in or out. Not a lot of upward mobility

Percepta Response

2y

Thanks for taking a moment to share your experience with Percepta. It's awesome to hear that you found the pay to be decent for the role. We're constantly working on improving our management and team dynamics. Your feedback is valued and helps us grow. Best wishes on your next adventure!

5.0

Jul 19, 2023

GREAT PLACE TO WORK

Ces (customer experience specialist)

Recommend

CEO approval

Business Outlook

Pros

Company is very supportive in training and Flexibility w/ schedule

Cons

Change supervisors/teams too often. Keep teams together more.

Percepta Response

2y

Thanks for taking the time to share your thoughts! We're thrilled to hear that you find Percepta to be a great place to work! We totally agree – training and flexibility are key ingredients in our secret recipe for a positive work environment! We're lucky to have you as part of our team, and we'll keep working hard to make sure your journey with us remains fulfilling and rewarding. Keep up the fantastic work!

5.0

Jul 17, 2023

This is the best job ever , the people are amazing especially our manger Brain and all our TLs are amazing

Marketing consultant

Recommend

CEO approval

Business Outlook

Pros

the people are one , we are a family not just co workers. The pay is great and the job itself is super easy

Cons

no cons , Percepta is the best place to start your career

Percepta Response

2y

Thanks a million for the stellar review! We're over the moon to hear that you consider Percepta the best job ever! It's true—we're not just co-workers— we're family! 💙 Rest assured, we'll keep up the greatness and continue to be amazing, just like you said! If there's anything you ever need, don't hesitate to reach out.

Viewing 139 - 141 of 975 Reviews

Top companies for "Compensation and Benefits" near you

AT&T

3.8★Compensation & Benefits

Verizon

4.1★Compensation & Benefits

T-Mobile

3.9★Compensation & Benefits

Comcast

3.8★Compensation & Benefits

Jobs at Percepta

Customer Care Representative I Marketing

Electric Vehicle Customer Experience Specialist

Customer Care Representative

Customer Service Representative

Customer Care Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Not the best but not the worst

GREAT PLACE TO WORK

This is the best job ever , the people are amazing especially our manger Brain and all our TLs are amazing

Top companies for "Compensation and Benefits" near you

Jobs at Percepta