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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      67% would recommend to a friend

      (975 total reviews)

      Thomas Monaghan

      78% approve of CEO

      63% positive business outlook

      Ratings by demographic groups

      Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      975 reviews
      1.0
      Mar 25, 2023

      Not what you think

      Case manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is nothing good about this job.

      Cons

      Everything, don’t waste your time. Training is ridiculous and not how it really is on the production floor. Benefits are not great either

      avatar
      Percepta Response
      3y
      We are sorry that you've had a negative experience working with us. We value all positive and negative feedback, as it helps us improve and provide a better work environment for our employees. We would appreciate the opportunity to discuss your concerns further and understand how we can improve the employee experience. Please reach out to us at percepta.hr@percepta.com.
      3.0
      Mar 18, 2023

      Okay Company if you need work

      Digital experience specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, and daytime schedule. No phones just chat agent.

      Cons

      Work can be repetitive and boring. Training was confusing and supervisors were not really available when you need help.

      avatar
      Percepta Response
      3y
      Thank you for leaving your review. We understand how important it is to feel supported and valued in the workplace, and we want to make sure that all of our employees are happy and fulfilled in their roles. We'd love to hear more about your experience so that we can work on making things better. If you'd be willing to discuss it further, please don't hesitate to contact us at percepta.hr@percepta.com. Thank you, and best of luck in your future endeavors.
      3.0
      Mar 4, 2023

      A good way to start somewhere but it is not for everybody

      Customer advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Being able to work from home when you don't live in the area. Friendly training and coworkers.

      Cons

      Lack of organization ; things happen without any notice or clear path. Schedule can change out of nowhere when needed. Lack of updated resources, availability in necessary languages and Team Leads not always available when needed; we receive too much conflicting information. Outdated and laggy resources and tools. Training doesn't go deep enough when it comes to explaining how to use and navigate certain resources. Camera is required at all times, which creates more stress and anxiety for no reason. You are basically tied to your desk with very little time allocated for mental breaks and personal life. You waste 5 minutes every morning just to log in into the different systems.

      avatar
      Percepta Response
      3y
      Thank you for leaving your review! We're happy to hear you have found your training and coworkers to be friendly! We are in the process of testing a new technology that will help our frontline agents and enhance their overall experience with our customers, which we hope will be ready to launch later this year. We truly value all feedback, good and bad, so we can learn how to increase our employee experience at Percepta. We appreciate all you do to take care of our customers. Keep up the great work.
      Viewing 145 - 147 of 975 Reviews
      Related searches: Percepta jobs | Percepta salaries | Percepta benefits | Percepta interviews
      ReviewsPercepta reviews

      Glassdoor has 1,040 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.