Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Work from home on company provided equipment is amazing!" ((in 66 reviews)); "Good benefits and paid holidays" ((in 48 reviews)); "The people you work with are great and friendly" ((in 39 reviews)); "Great team and good to work" ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"The training was horrible and we learned Nothing!" ((in 35 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "No bonuses" ((in 9 reviews)); "And there was a ton of favoritism and nepotism." ((in 6 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

5.0

Oct 8, 2025

Great job environment

Qa specialist

Recommend

CEO approval

Business Outlook

Pros

Pay Yearly bonuses Work load Working from home

Cons

No monthly performance bonuses unless you are in operations

Percepta Response

8mo

Thank you for sharing your experience and for your many years with Percepta! We’re thrilled to know you enjoy the work environment and the flexibility that comes with your role. We truly appreciate your dedication and the value you bring to our team year after year.

2.0

Aug 12, 2025

Tough Client

Case manager

Recommend

CEO approval

Business Outlook

Pros

Chance for Bonuses Hybrid If good team not awful

Cons

The client has unreal standards They have so many useless departments and they drag the numbers down and make more work then it needs to be. They will cut your hours for mental health instead of offer services to those who need it . The survey system is inaccurate as to who is a great asset to the company it’s not always a survey that brings a customer back .

Percepta Response

10mo

Thanks for sharing your experience with us. We’re always looking to create a supportive and sustainable environment for our teams, so feedback like this is important. It helps us better understand what’s working and what needs more attention—from client expectations to how we support mental health and recognize team contributions. If you're open to it, we'd love to learn more about your experience and ideas. Please feel free to reach out to percepta.hr@percepta.com. Wishing you the best in what’s next.

3.0

Jul 15, 2025

Alright

Systems analyst

Recommend

CEO approval

Business Outlook

Pros

People are friendly and helpful

Cons

Low pay and hard to move up

Percepta Response

11mo

Thanks for taking the time to leave a review. It’s great to hear that you’ve found the team friendly and helpful. We’d love to understand more about your thoughts on growth and compensation so we can continue improving the experience for everyone. If you’re open to it, feel free to reach out to us at percepta.hr@percepta.com. Your insights really do make a difference. Appreciate all that you do!

Viewing 247 - 249 of 977 Reviews

Top companies for "Compensation and Benefits" near you

AT&T

3.8★Compensation & Benefits

Verizon

4.1★Compensation & Benefits

T-Mobile

3.9★Compensation & Benefits

Comcast

3.8★Compensation & Benefits

Jobs at Percepta

Instructional Designer

Senior Manager, Global Organizational Development

Concierge Customer Service Representative

Escalation Support Specialist (Automotive Customer Support)

Customer Service Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great job environment

Tough Client

Alright

Top companies for "Compensation and Benefits" near you

Jobs at Percepta