Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 77 reviews)); "Being able to work from home is great." ((in 63 reviews)); "Benefits are good and explained well during training" ((in 42 reviews)); "Good training and a change to get ahead" ((in 37 reviews)); "The people you work with are great and friendly" ((in 32 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

5.0

Jun 29, 2025

Great experience

Live chat cxs specialist

Recommend

CEO approval

Business Outlook

Pros

Good to pay for remote work

Cons

Things change a lot a program I was working moved to Mexico City.

Percepta Response

1y

Thanks so much for sharing your experience! We’re glad to hear you enjoyed your time with Percepta and appreciated the support from your managers and the opportunity to work remotely. Thanks for all the contributions you made during your time with us. Wishing you the very best in your next adventure!

3.0

Jun 23, 2025

Okay

Electric vehicle specialist

Recommend

CEO approval

Business Outlook

Pros

It's an okay job, fairly easy

Cons

Unfair scheduling, hard to get PTO, micromanaging

Percepta Response

1y

Thanks for sharing your feedback and for your time with Percepta! We’re glad to hear you found the work manageable. We know that scheduling and time off are important parts of the employee experience, and we’re always looking for ways to improve. Wishing you all the best in your future endeavors!

4.0

Jun 10, 2025

Percepta Salary

Client experience manager

Recommend

CEO approval

Business Outlook

Pros

Pretty chill working environment you can have fun at work.

Cons

Sometimes stressful, call center work.

Percepta Response

1y

Appreciate you taking the time to share this! We’re glad to hear the work environment brings a bit of fun to the day—even when things get a little hectic. Thanks again for being part of the team and for all that you do!

Viewing 253 - 255 of 977 Reviews

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Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great experience

Okay

Percepta Salary

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