Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Good benefits and paid holidays" ((in 40 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 35 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 42 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 13 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews)); "No bonuses" ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

4.0

Sep 18, 2023

Great company

Case manager

Recommend

CEO approval

Business Outlook

Pros

Great teams and great leaders to work with with for career advancement

Cons

No downsides for but they are trying to get people back in the office

Percepta Response

2y

Thanks for the awesome shoutout. We're thrilled to hear about your positive experience with our teams and leaders. As for the office, we're always looking for the best balance between flexibility and collaboration. Keep shining and best of luck in your future endeavors!

5.0

Sep 18, 2023

Good and time managing

Cx agent

Recommend

CEO approval

Business Outlook

Pros

Remote, time managing. Not stressing work environment and helpful coworkers

Cons

Not a lot of growth opportunities

Percepta Response

2y

Thanks for the glowing review! It's awesome to hear you enjoyed the remote setup and the positive vibes from our team. We're always striving to improve, so your feedback on growth opportunities is super valuable. Best wishes on your next adventure!

2.0

Sep 16, 2023

Not as advertised

Lead customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

The metrics are lax due to the type of calls you receive

Cons

All you do all day is take customer escalation calls. You’re not really being trained to become a supervisor.

Percepta Response

2y

Thanks for taking the time to share your feedback. We truly value continuous growth, so we'll definitely take your comments about training to heart. Let's connect and chat about your career path here. We're committed to fostering growth and ensuring our team feels supported in their ambitions.

Viewing 274 - 276 of 975 Reviews

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Jobs at Percepta

Customer Service Case Manager

Bilingual French Customer Service Case Manager

Customer Service Representative

Concierge Customer Service Representative

Bilingual Spanish Customer Service Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great company

Good and time managing

Not as advertised

Top companies for "Compensation and Benefits" near you

Jobs at Percepta