Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Work from home on company provided equipment is amazing!" ((in 70 reviews)); "The benefits are great." ((in 40 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "Great team and good to work" ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Horrible Training and Onboarding Process" ((in 34 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

5.0

Apr 8, 2025

Percepta is a great place to work for sustainable career growth and opportunities.

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Percepta is not a revolving door in terms of a workplace.

Cons

Percepta has a very stern order of operation for new hires that could be tailored a bit to accomidate the potential of greatness within training new hires.

Percepta Response

1y

Thank you for your feedback and for highlighting Percepta as a place for sustainable growth. We’re glad to hear you’ve found career potential and stability here. Your suggestions around training and information delivery are truly appreciated—we’re always looking for ways to strengthen the new hire experience and support long-term success. Thanks for being part of the team and for sharing your perspective!

5.0

Apr 7, 2025

CXM - case handler

Manager - cxm

Recommend

CEO approval

Business Outlook

Pros

A variety of shifts. Freedom to wear jeans Shift bids

Cons

Dress code, late hours, can be a loud environment due to the lack of cubicles on the Lincoln side.

Percepta Response

1y

Thanks for sharing your feedback! We’re glad you’re enjoying the flexibility, shift variety, and a little denim freedom! We appreciate your note about the environment and schedule—every bit of feedback helps us continue improving the employee experience. Thanks for being part of the team!

4.0

Apr 7, 2025

Love this job!

Senior instructional designer

Recommend

CEO approval

Business Outlook

Pros

Supportive leadership and collaborative team throughout all of GLK. Lots of opportunity for professional growth. Our overall wellbeing is prioritized and communication is top-notch. Ideas are listened to and considered. Innovation is encouraged.

Cons

Pay and benefits are below industry standards. United Healthcare is an awful insurance choice but the only choice for Michigan.

Percepta Response

1y

Thank you for the kind words and for being such an important part of the team! We’re so glad to hear that you’ve found strong support, great collaboration, and opportunities to grow. It’s always encouraging to know that communication and innovation are making a real impact. Thanks for everything you bring to Percepta—we appreciate you!

Viewing 274 - 276 of 977 Reviews

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Company ratings over time

Ratings by demographic groups

Reviews by job title

Percepta is a great place to work for sustainable career growth and opportunities.

CXM - case handler

Love this job!

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