Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Good benefits and paid holidays" ((in 40 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 35 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 42 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 13 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews)); "No bonuses" ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (975 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

4.0

Sep 5, 2023

Great Company

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Great pay, the hiring process was quick and easy.

Cons

It can get very busy, which is not a bad thing.

Percepta Response

2y

Thanks a million for sharing your thoughts about your time at Percepta! 😊 We're thrilled to hear you found our hiring process quick and easy! Wishing you all the best in your future adventures, and if you ever feel like coming back for more fun, you know where to find us! Take care and stay fabulous!

4.0

Aug 29, 2023

Bilingual Rep

Customer sercive representative

Recommend

CEO approval

Business Outlook

Pros

Great company to work for

Cons

When I worked, the training could have been a little longer.

Percepta Response

2y

Thanks for sharing your thoughts about working at Percepta! We're thrilled to hear that you think we're a great company to work for. Thank you for all you do and for taking care of our customers! Here's to many more years of success and fun at Percepta!

2.0

Aug 28, 2023

No advancement

Administrative

Recommend

CEO approval

Business Outlook

Pros

OK if you don't mind being a number and not advancing

Cons

Management professes to care but they are very distant. Simple questions to HR are met with annoyance

Percepta Response

2y

Thanks for sharing your thoughts, and for being a part of our Percepta family for over four years! We appreciate your time with us and wish you all the best in your future endeavors.

Viewing 280 - 282 of 975 Reviews

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Jobs at Percepta

Customer Care Representative I Marketing

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Customer Care Representative

Customer Service Representative

Customer Care Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great Company

Bilingual Rep

No advancement

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Jobs at Percepta