PerfectServe reviews

Hi there! Thanks for taking time to leave a review. Though your overall rating isn't what we'd like to see, we're glad you found the pay and benefits to be positives. We spend a lot of time making sure we hit the mark on those fronts, so we're heartened to see that effort was apparent. Speaking more broadly, we'll add that team optimization—both from a workload and personality standpoint—is something else that gets a lot of attention. We know people do their best work when they feel valued, when they've got a great team around them, and when they feel like they've got the time and resources to give it their best effort, so rest assured that we're always thinking of ways to be better in this regard. This is especially true for the support center since it's such a valuable part of the business. Thanks again for the review and for the time you spent with us! Best of luck on what's next.

Hello! First, we see that you're a current member of our support team, so THANK YOU for everything you do to support our company mission and the organizations we're lucky enough to call customers. You and your teammates are a critical touch point for these people, and you have a tremendous impact on their experience working with PerfectServe. We're also glad to see that you love the people at PerfectServe as much as we do. We genuinely have the best team in the business, and it's why our uplifting company culture—to use your words—comes through so clearly. You and others are the foundation of everything we do. And finally, regarding the constructive feedback you offered, thanks so much for sharing your thoughts. We can't outline everything in specifics, but please know that staffing, software, compensation, and support from leadership are always among the top tier of priorities we think about with the support center. Whether it's identifying higher-traffic time periods when extra help would be beneficial or offering some additional dedicated resources to help newly trained agents, we're thinking of ways to level up the experience for everyone on the team. Again, thanks for everything you do and for taking the time to leave a review. We appreciate you!