Does PerfectServe pay their employees well?

According to anonymously submitted Glassdoor reviews, PerfectServe employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at PerfectServe. This rating has been stable over the past 12 months.

How satisfied are employees working at PerfectServe?

91% of PerfectServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PerfectServe 4.5 out of 5 for work life balance, 4.7 for culture and values and 4.5 for career opportunities.

What are the top reviewed jobs at PerfectServe?

Consultant (12) , Business Development Representative (BDR) (9) , Business Specialist (7) , Technical Consultant (7) , Specialist (6) , Support Center Specialist (6) , Support Specialist (6) , Customer Success Advisor (5) , Sales (5) , Software Engineer (5) , Implementation Consultant (4) , Practice Consultant (4) , Customer Support Specialist (3) , Executive Assistant (3) , Marketing (3)

What are the pros of working at PerfectServe according to real employee reviews?

"Great people and environment" ((in 24 reviews)); "The culture I believed at this time was great." ((in 24 reviews)); "Great work life balance" ((in 14 reviews)); "collaborative environment, work from home" ((in 13 reviews)); "Pay is good" ((in 12 reviews))

What are the cons of working at PerfectServe according to real employee reviews?

"not even senior leadership." ((in 13 reviews)); "abusive management and constantly bullied into working overtime , got outed as trans in the middle of a big meeting with multiple higher managers for literally no reason other than my manager thought it would be funny to ask about it" ((in 12 reviews)); "There is very little career path discussion and growth opportunities and it doesn't seem like management is interested in discussing personal growth." ((in 4 reviews)); "Salaries were higher before Human Resources personnel hired." ((in 3 reviews)); "Not always 100% clear on who is responsible for what project, but this communication has improved since I joined and have learned the ropes." ((in 3 reviews))

What are the top reviewed PerfectServe locations?

Knoxville , Atlanta , Chicago , New York , Raleigh , Los Angeles , Baltimore , Tennessee City , Covington , Washington , Austin , Fort Worth , Texas City , Minneapolis , Tennessee Ridge , Murfreesboro , Nashville , Greensburg , Reno , Fort Lauderdale , Cocoa Beach , Greenville , Mauldin , Alpharetta , Florida City , Arizola

PerfectServe reviews

4.4

91% would recommend to a friend

(288 total reviews)

Guillaume Castel

98% approve of CEO

93% positive business outlook

Ratings by category

4.7

Culture & values

4.5

Diversity & inclusion

4.5

Work/Life balance

4.5

Career opportunities

4.4

Senior management

4.0

Compensation and benefits

PerfectServe has an employee rating of 4.4 out of 5 stars, based on 288 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PerfectServe employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

288 reviews

5.0

Feb 23, 2022

Taking a chance!

Customer marketing manager

Recommend

CEO approval

Business Outlook

Pros

After 25 years with the same non-profit, I found myself unemployed thanks to COVID-19. I felt lost and unsure of what my next career might look like. Then my phone rang...it was opportunity. Ryan Grable (CMO) called to see if I was interested in joining his team. That call was life changing for me - and now I'm part of a growing company and an amazing team! PerfectServe has some of the best leadership I've ever had the privilege of working with. My supervisor Gabrielle Eagles is strategic, driven, and stretches me to be better. I learn something new every single day. Coming from a non-profit background it makes me feel good knowing that the work we do at PerfectServe helps patients, their families, and the care teams that care for us all. I will forever be grateful to Ryan, Gab and the entire PerfectServe team for believing in me and seeing that I had a lot to offer a new company.

Cons

I honestly have not experienced any "cons". The company offers wonderful benefits and they truly do want their staff to live true work life balance.

PerfectServe Response

4y

Thank you for taking the time to write such thoughtful review! We appreciate hearing about your personal experience and we are so glad to learn that you enjoy working with your team!

1.0

Feb 21, 2022

abysmal, untrustworthy leadership

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Many of the lower level roles are populated with bright, ambitious, talented individuals.

Cons

CEO is deeply dishonest. Near-verbatim quote from a meeting with the technical side of the organization: "If we're reliably honest [with prospective clients] about what our platform can do, we won't make the sale." Senior leaders are comfortable lying to paying customers about what the company offers; they have no compunction at all about lying to employees. One leadership meeting ended abruptly when the CEO started screaming at a junior employee for questioning the direction of the company--that employee was fired within the next 24 hours to discourage others from speaking out. The department I worked in was deprived of a merit-based increase that went out to the rest of the company. When asked about it, the director lied to everyone in the department and promised they would 'restructure our pay.' This never happened, and no progress was ever even attempted on it. Numerous critical roles within every level of the technical side of the organization have been significantly understaffed for years with no meaningful effort by leadership to address this--consequently, most people within those roles are horribly overworked and turnover rates are exceptionally high. The company has been hemorrhaging talent--especially on the technical side--for months and have made little or no effort to replace them. Leaders are concerned entirely with sales and acquiring other companies to make PerfectServe appear to be a much more attractive investment opportunity than it actually is.

PerfectServe Response

4y

Hi there, As always, we take the feedback we receive on Glassdoor very seriously, so thanks for comments here. After we saw your post, we conducted an (albeit informal) investigation by speaking with several other people who attended the same meeting, including a long-time member of our People Ops team. We of course understand that observations like these are bound to be subjective in nature, but what we heard from others didn't align completely with your description. This particular meeting touched on some extremely important subjects, but ultimately it appears that the conversation was respectful and substantive even if everybody didn't agree about everything. But, disagreement is a natural part of this process, and we never discourage people from raising their hand if something is wrong. Regardless, we appreciate your candidness here, and we apologize if anything our CEO said felt misleading. Serving customers well so they can provide high-quality care for patients has always been our top priority, and our low churn (<4%) tells us that we're meeting our target more often than not. We're proud of that, but we know we can always be better!

3.0

Feb 16, 2022

Disorganized

Software engineer

Recommend

CEO approval

Business Outlook

Pros

* Potential to impact millions of clients and save lives * Good market positioning and growth potential

Cons

* Too many recent and ongoing acquisitions * Multiple products offering similar set of features, not perfectly integrated with one another * Lack of software engineering best practices in their mobile apps

PerfectServe Response

4y

Thanks for taking the time to share this feedback with us. We value all of our current and former employees' feedback. Feel free to contact our People Ops Department at any time. We wish you the best.

Viewing 148 - 150 of 288 Reviews

Jobs at PerfectServe

Support Center Shift Supervisor - US Remote

Manager, Project Management Office - US Remote

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Project Manager - US Remote

Manager, Project Management Office - US Remote

PerfectServe

PerfectServe reviews

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Taking a chance!

abysmal, untrustworthy leadership

Disorganized

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