PerfectServe reviews

4.3

92% would recommend to a friend

(65 total reviews)
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Guillaume Castel

98% approve of CEO

93% positive business outlook

Reviews by job title

65 reviews

Reviews about "Compensation"

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5.0
Jul 30, 2023

Company you can grow with

Recommend
CEO approval
Business Outlook

Pros

The ability to work remotely has been a game changer. This really helps with the work/home balance. A management team that cares about your development and will provide the necessary tools to get where you want to be. Multiple opportunities for growth, once experienced in the support center you have the ability to go just about anywhere within the company. Recent pay increases really drive home the appreciation for the support team.

Cons

The platform can be very tricky to learn and navigate at first.

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PerfectServe Response
2y
Thank you for the feedback. -PerfectServe PeopleOps Team
2.0
Jul 8, 2023
Recommend
CEO approval
Business Outlook

Pros

The company offers a great software product with impressive implementations and decent customer support. I believe in the goals of the company and in what it provides to customers.

Cons

Management doesn’t listen nor care. A work-life balance does not exist. Work conditions worsen until it is impossible to complete all your tasks, even remotely close to your standard of quality, in the time a week has to offer — even if you work twice the typical 40-hour workweek. When people quit or lose their jobs, they aren’t replaced — the remaining people’s workloads just increase without a bump in pay or even a bonus. You will be micro-managed, and you will take the fall for more senior employees in the event they make a mistake. Direct reports aren’t as supportive or appreciative as they should be. The company flaunts how much they care about mental health, but on a personal level and in the day-to-day, you’ll quickly learn that management doesn’t care at all. You will wonder if you’ll ever have upward mobility or be paid a salary anywhere in the range of what is standard for this industry. I could go on.

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PerfectServe Response
3y
Hi there, First, thank you for the time you devoted to PerfectServe and the many ways you likely helped our customers—your efforts are so appreciated. You're right that employees are our most valuable asset. Along those lines, we want to reiterate (without sounding trite) that employee well-being is always one of our top priorities. It's one of the most common discussion points for the entire leadership team. You may have had a chance to participate in one of our company-wide employee surveys, which we conduct twice a year, but an important function of these surveys is to gauge the overall team "temperature" and try to surface any pain points that can be alleviated. We'll be the first to acknowledge that wellness is an ongoing mission that requires lots of tweaks and attention to make sure you're meeting the needs of the moment, but overall, we're pleased with 1) our low turnover numbers and 2) the notable increase we've seen in the employee well-being score as tracked by our people management platform. These are signs that our efforts are having a positive impact, and we'll keep finding ways to be better. Our people are the reason for PerfectServe's many successes, so rest assured that we're doing everything we can to retain, hire, and grow the best and the brightest. Thanks again for your feedback, and best of luck in your career moving forward. - Jeff Brown, COO
5.0
May 24, 2023
Recommend
CEO approval
Business Outlook

Pros

Work from home. State of the art equipment. Flexible schedules. Great starting pay and benefit package. ENORMOUS amount of benefit time off, plus sick time, plus holidays US & Canadian, plus shift differential, plus holiday pay, plus, plus, plus! Leaders who CARE about development and job satisfaction. Leaders who listen. You don't have to fit into the square box to work at PerfectServe, development is individual and supported! SENIOR FRIENDLY.

Cons

Absolutely none. I have worked for over 40 years. From front lines to leadership. PerfectServe is top notch employment.

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PerfectServe Response
3y
Wow. We love the feedback. We take our responsibility to provide a top notch environment for our employees very seriously. Glad to hear our efforts are paying off. -PerfectServe PeopleOps Team.
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