PetSmart Process Leader reviews

3.1

34% would recommend to a friend

(11 total reviews)
avatar

Ken Hicks

19% approve of CEO

16% positive business outlook

Reviews by job title

11 reviews
4.0
Feb 26, 2026

PetSmart Process Lead

Recommend
CEO approval
Business Outlook

Pros

Barrier of Entry Discounts on entire store Promotion within company

Cons

Not challenging Not willing to move on from underperforming employees

1.0
Feb 22, 2026
Recommend
CEO approval
Business Outlook

Pros

People bring their dogs in Decent pay rate

Cons

50% chance you'll never receive proper training and have to figure it out on your own. Leaderahip alternates between publicly berating you infront of customers and Gaslighting you when you have a grievance. You'll fall behind on tasks often cause you were never trained properly and have to teach yourself or because you are fixing other mistakes. You'll be given a lot of promises and 90% of those promises will never be delivered upon

3.0
Feb 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay isn’t awful if you are a full time manager. Weekly paychecks are a good selling point. If you have a good team around you it’s not an awful job.

Cons

Higher ups expect way too much from you and nothing you do will ever be enough. They are anything for profits NOT anything for pets.

Viewing 4 - 6 of 11 Reviews

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