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      PetSmart

      Engaged Employer

      PetSmart Store Manager/Store Leader reviews

      3.8

      62% would recommend to a friend

      (7 total reviews)
      avatar

      Ken Hicks

      100% approve of CEO

      62% positive business outlook

      Ratings by demographic groups

      Reviews by job title

      7 reviews
      4.0
      Nov 3, 2025

      Must Love Animals

      Store leader (manager)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working with animals. Good pay / bonuses. Can be fun with the right team / managers.

      Cons

      Hard work, noisy and dirty. Some unrealistic expectations.

      3.0
      Apr 10, 2025

      PetSmart Review

      Store leader (manager)
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Working with animals -Good associates -Decent hours and benefits

      Cons

      -Store leadership is micromanaged in every aspect of the business -Wage pressures create a lot of stress and inability to do work well -Home Office directs all merchandising. Little room for autonomy -Company does not value a culture of curiousity or innovation

      5.0
      Feb 9, 2025

      Good

      Store leader (manager)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good overall, can’t ask for more.

      Cons

      Can be not so good.

      Viewing 1 - 3 of 7 Reviews
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