PetSmart reviews

3.1

37% would recommend to a friend

(10,808 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
Oct 3, 2025

Mixed bag

Recommend
CEO approval
Business Outlook

Pros

Sometimes good, working with dogs, they train you and provide tools

Cons

Sometimes bad, it depends on management, there's a high chance for favouritism, pressure to do more dogs, pressure to bend rules about breaks and safety

3.0
Oct 2, 2025
Recommend
CEO approval
Business Outlook

Pros

-Fun coworkers -Taking care of animals -Lots of nice regulars

Cons

-No raises -Inconsistent hours -Staffing cut but tasks expected to be completed in same amount of time

3.0
Oct 2, 2025

Fair experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

My manager was good at keeping consistent schedules.

Cons

Not the most rewarding work

Viewing 298 - 300 of 10,808 Reviews

Glassdoor has 11,072 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.