PetSmart reviews

3.1

37% would recommend to a friend

(10,809 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
Sep 24, 2025

Anything for profits

Recommend
CEO approval
Business Outlook

Pros

Pet friendly Discounts People are nice

Cons

constant turnover - there’s a reason people are leaving and no one cares Leadership is lacking (not the vp of mkt -he’s great) Toxic (people cry all the time. There is a stairwell where people go to cry because it’s so toxic)

5.0
Sep 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Easy to learn and got to see animals all the time

Cons

Cleaning up pee from pet owners that didn’t

Viewing 307 - 309 of 10,809 Reviews

Glassdoor has 11,073 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.