PetSmart reviews

3.1

37% would recommend to a friend

(10,809 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
Sep 21, 2025

Miserable

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Getting to draw at the cash register when we weren’t busy, getting to meet people’s dogs

Cons

Not allowed to have water at the cash register despite being there for hours, lack of communication and transparency from management

4.0
Sep 20, 2025

Solid for retail

Recommend
CEO approval
Business Outlook

Pros

Some locations are good others can be frustrating. Depends a lot on management team Benefits are good

Cons

Retail is still retail especially for physical locations

3.0
Sep 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Improve efficiency and output, give full play to the advantages of diversity, enhance the sense of responsibility and belonging, promote learning and growth, and improve the quality of decision-making

Cons

High communication costs, conflicts and frictions, unclear responsibilities or buck-passing, reduced decision-making efficiency, and high resource consumption

Viewing 319 - 321 of 10,809 Reviews

Glassdoor has 11,073 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.