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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,808 total reviews)
      avatar

      Ken Hicks

      23% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      2.0
      Sep 16, 2025

      It’s okay

      Dog groomer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some kind people, Then you have some people who were just not understanding or caring. It was a nice experience to have this job for a while, some were helpful, but a lot of unnecessary stress due to drama or judgement by some. i loved working here, with the animals and people you get to meet. i tried my best to meet their expectations.

      Cons

      The only problem i had was when i was in the hospital for probably a week, i was in and out of the ER some days, and my manager knew that or my other co workers, but i was pushed to come in even though i had surgery, they didn’t show compassion or care that i was in a lot of pain, or admitted in the hospital..they just wanted me to work regardless..

      5.0
      Sep 15, 2025

      Great!

      Petshotel associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Awesome work place, loved working with the dogs, great coworkers

      Cons

      A lot of things would break and it would take a while to get fixed, but that's mainly a corporation problem.

      1.0
      Sep 15, 2025

      Petsmart

      Dog groomer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Grooming school was free and they paid for mileage so I got a nice $900 check 2 weeks after I completed grooming school

      Cons

      I did not like the way other groomers treated their 4 legged clients. Slamming cage doors in their faces, allowing them to stand in their own feces. They had a vet in the back of the store so all sick and contagious animals walked all throughout the store before reaching the vet office. Management is a joke they only care about the numbers . Could go into so much more. But I no longer shop or work there with good reason

      Viewing 328 - 330 of 10,808 Reviews
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      Glassdoor has 11,072 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.