PetSmart reviews

3.1

37% would recommend to a friend

(10,808 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
Sep 5, 2025

Good Part Time

Recommend
CEO approval
Business Outlook

Pros

-Good management -Flexible schedule -Benefits

Cons

-Pay is too low -Not many chances to increase pay

5.0
Sep 4, 2025

Great

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Dogs are great, and definitely a pro to this job

Cons

Scheduling can be weird, has some weird hours

2.0
Sep 4, 2025
Recommend
CEO approval
Business Outlook

Pros

* I haven't worked here; that is the only reason I gave it 2 stars instead of one. It may be great once you get in. This review is on their hiring process.

Cons

I went through one of the longest application processes I have ever seen, with tax information, a personality test, a resume upload, and then was required to fill out my resume again on their site manually. I had to fill out a form with every house I have lived in for the past ten years and a bunch of other random information. It took me probably 2-3 hours to get through it all. Fast forward, I get a call from PetSmart hiring, and they inform me there are no actual openings for the job I applied for, and that PetSmart likes to keep a lot of job listings active to "recruit great talent" even when there is nothing available in the position you are applying for. They then told me I could fill out ANOTHER application for a job that DOES exist, that has half the pay of the first one. Huge slap in the face and a waste of time. I would recommend calling them to find out if the job actually exists before dedicating an afternoon to it.

Viewing 343 - 345 of 10,808 Reviews

Glassdoor has 11,072 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.