PetSmart reviews

Materials and tools such as squeegees are all old, never replaced, and most of them barely work When something breaks, even something necessary like a gate, it takes many months, sometimes (usually) even a whole year to get it fixed. There is 0 consistency in hours. Pay is not worth it and pay increases are inconsequential and infrequent. There is little to no communication about changes in daily operations. Trainings and videos cover maybe 1/16th of what we actually need to know, but no one ever explains the rest. Instead the training videos cover information that isn't relevant to our job, so that's helpful. They put up cameras for customers to watch us take care of their dogs with little to no warning or consent or anything. I would prefer not to be filmed, but that doesn't matter at all to anyone in charge of course.

Corporate policies make the job more challenging