PetSmart reviews

3.1

37% would recommend to a friend

(10,808 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Aug 11, 2025

No to NSOM

Recommend
CEO approval
Business Outlook

Pros

I have loved working at Petsmart. Close to 2 decades now. But with the recent changes I’ve become disheartened.

Cons

Taking away any and all management duties has hit hard. They just keep taking. Layering more on the already shorten core management. Now only 3 people in the whole store can do anything in PRISM to help control scheduling/safety issues.

1.0
Aug 11, 2025

Hostile environment

Recommend
CEO approval
Business Outlook

Pros

kind customers generally friendly coworkers flexible hours animals

Cons

heavy retaliation from management hostile towards marginalized communities no upward mobility zero communication from management

5.0
Aug 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Wonderful, very flexible schedules, and kind staff!

Cons

- not always easy to phone a manger through the phone!

Viewing 373 - 375 of 10,808 Reviews

Glassdoor has 11,073 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.