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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,816 total reviews)
      avatar

      Ken Hicks

      23% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,816 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      3.0
      Dec 8, 2014

      Petsmart is rapidly changing going from a publicly traded company to private. This has brought on a lot of uncertainty

      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Associates truly care about pets and how they can assist the customers in taking care of them.

      Cons

      Payroll reductions at store level have made it difficult to complete all of the tasks and maintain scorecard metrics that the company expects. We have been asked to do a lot more, with a lot less. The top 20% of the managers make it happen despite the obstacles.

      1.0
      Dec 6, 2014

      I was Wronged!

      Pet care specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      I loved the job, best job ever.

      Cons

      A LOT of information in the Care Sheets is incorrect. My store cared more about selling animals than actual care. They sold guinea pigs that were tested positive for ringworm. I was also illegally fired. Called caresmart, no one did anything. When I moved to cashier I found out that they were NOT training new Pet Care members properly, Managers were very rude and my store had a lot of Illegal activity!!!

      3.0
      Nov 20, 2014

      Good Benefits for Full-time employees

      Retail store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Petsmart can be a fun place to work depending on who your management team is. The customers are usually very nice to work with and love their pets. It's always fun to be able to see all of the dogs that come into the store. Petsmart provides good benefits for the full-time associate - health, dental and vision with a good vacation package.

      Cons

      Terrible hours, no life/work balance, always working weekends and holidays. The salaried managers work 50+ hours/weekly and are expected to work more if necessary. The pay for most associates is extremely low for what is expected and even the hourly managers are paid poorly for the amount of work they are expected to do. Never enough associates on the floor and yet the customer service is expected to be stellar. Always cutting hours.

      Viewing 391 - 393 of 10,816 Reviews
      Related searches: PetSmart jobs | PetSmart salaries | PetSmart benefits | PetSmart interviews
      ReviewsPetSmart reviews

      Glassdoor has 11,081 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.