PetSmart reviews

3.1

37% would recommend to a friend

(10,811 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,811 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Jul 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Pets are cute and helping customers was fun.

Cons

This was in the early 200’s, so I hope they’ve gotten better. I was there for SEVEN years, and each year they gave me a ten cent raise. I found out that a brand new employee was making more than me.

3.0
Jul 27, 2025

Petsmart

Recommend
CEO approval
Business Outlook

Pros

learn everything about the store, cross trained

Cons

understaffed, they push puppy guide sales & activations.

Viewing 397 - 399 of 10,811 Reviews

Glassdoor has 11,076 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.