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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,812 total reviews)
      avatar

      Ken Hicks

      23% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,812 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      3.0
      Jul 15, 2025

      Easy school job

      Part time cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Simple for when doing school, not stressful Meet lots of cool people and animals

      Cons

      Pay is whatever Barely get time

      3.0
      Jul 14, 2025

      Started out great

      Analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      The first 5 years were great, everyone on my team was steadily growing and developing new skills, lots of work but it was worth it and we delivered results. When they brought in new leadership from Wally World, bodies started dropping and it was impossible to maintain the workload. People who were highly respected were treated like children by the inexperienced senior directors trying to make a name for themselves by gaslighting the best people to squeeze them out.

      Cons

      When they brought in new leadership from Wally World, bodies started dropping and it was impossible to maintain the workload. People who were highly respected were treated like children by the inexperienced senior directors trying to make a name for themselves in the shuffle.

      Viewing 409 - 411 of 10,812 Reviews
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      ReviewsPetSmart reviews

      Glassdoor has 11,077 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.