PetSmart reviews

3.1

37% would recommend to a friend

(10,785 total reviews)
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Ken Hicks

25% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

You get to be around dogs.

Cons

Based on my experience at this location, I will not be returning. I found staff treatment and leadership behavior to be unprofessional and disappointing to say the least. I also did not feel comfortable with how animal care was handled by leadership. I feel this store would benefit from improved upper management. The favoritism I observed with certain staff having closer relationships with management outside of work which impacted fairness in the workplace was unprofessional.

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PetSmart Response
1mo
We're very sorry to hear this was your experience and would like to learn more, as this is not in line with our values. We encourage you to reach out to the CareSmart line at 1-800-738-4693 so we can learn more and try to help. Thank you!
3.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

The animals are great to work with and sometimes your coworkers.

Cons

Not great management team, no concrete tasks, no one gets held accountable.

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PetSmart Response
1mo
We appreciate you taking the time to review and want to learn more about your experience. If you would like to connect with our team via the CareSmart line at 1-800-738-4693 we'd love to chat through more details so we can help!
Viewing 40 - 42 of 10,785 Reviews

Glassdoor has 11,048 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.