PetSmart reviews

3.1

37% would recommend to a friend

(10,816 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,816 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Jun 6, 2025

Meh

Recommend
CEO approval
Business Outlook

Pros

Commission is good, engaging with pet parents and puppies is great

Cons

Management support almost non-existent. Additional training is usually up to you, with few/rare opportunities to get advice if needed.

4.0
Jun 6, 2025

Okay

Recommend
CEO approval
Business Outlook

Pros

I loved working with animals.

Cons

Secret shoppers and hard to get raises.

Viewing 463 - 465 of 10,816 Reviews

Glassdoor has 11,081 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.