PetSmart reviews

3.1

37% would recommend to a friend

(10,818 total reviews)
avatar

Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,818 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Jun 2, 2025

Emotional fatigue

Recommend
CEO approval
Business Outlook

Pros

Working with animals is great. Always something to do. Decent discount.

Cons

Workload is high. Training isn't great, so be prepared to do your own research. It can be very emotionally taxing because animals are involved.

4.0
Jun 1, 2025

Cashier

Recommend
CEO approval
Business Outlook

Pros

Help community and work with pets

Cons

Pay not great and deal with bad customers

3.0
May 31, 2025

Okay place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great coworkers, fun environment to work in, lots of animals and pets to interact with

Cons

You're disposable, whether it be asking for time off or injury, when you're no longer useful to them they will replace you

Viewing 478 - 480 of 10,818 Reviews

Glassdoor has 11,083 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.