PetSmart reviews

3.1

37% would recommend to a friend

(10,822 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,822 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
May 4, 2025
Recommend
CEO approval
Business Outlook

Pros

- At my particular location they are very tolerant with timing needs - the work itself is relatively easy. The standard retail fare.

Cons

- You are getting paid minimum wage to handle what other retail workers dont have to do. Essentially youre keeping animals alive and yet being paid the same rate as people who do not have the same grave responsibiltiies.

3.0
May 3, 2025

Horrible managers

Recommend
CEO approval
Business Outlook

Pros

Free advertising so always have at least a few dogs

Cons

Micro managers. Always new rules and regulations that make the job harder and harder

3.0
May 2, 2025

n/a

Recommend
CEO approval
Business Outlook

Pros

Floating holiday, bonuses and 3-to-4-day schedule.

Cons

Operational management tends to favor those who engage in brown-nosing.

Viewing 529 - 531 of 10,822 Reviews

Glassdoor has 11,088 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.