PetSmart reviews

3.1

37% would recommend to a friend

(10,824 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,824 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
May 16, 2021
Recommend
CEO approval
Business Outlook

Pros

I loved helping customers and their pets. Taking care of the animals and getting to see dogs come in every day was one of the best things about it.

Cons

Bad management is greatly rewarded. Just bad employees are rewarded. I had my first store "leader" who was an absentee who used company time to hang out at the bar. My second was so much worse. Monique Solano repeatedly destroyed good teams at multiple stores, running them into the ground, and yet she was rewarded with stores that were going well when she couldn't handle things falling apart. She was a walking disaster, but she was buddy-buddy with the district leader, so she was just handed everything she didn't deserve. It was rough. Don't expect to get rewarded for being a good employee. Be insubordinate, lazy, and love Disneyland and she'll promote you no problem. Work hard and she'll hate you.

2.0
May 15, 2021
Recommend
CEO approval
Business Outlook

Pros

Daily contact with animals, helping people

Cons

Overworked, underpaid, micromanaged, endless paperwork. When I told them other businesses were paying more for lower positions than mine, they gave me an inadequate raise and heaped more duties on top of it. There is no way to run a huge box store with one manager and one associate at night, get all the business done, care for the animals and serve our customers properly.

1.0
May 8, 2021

horrible store manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

working with the animals, and awesome customers

Cons

horrible managers that talk down to you

Viewing 538 - 540 of 10,824 Reviews

Glassdoor has 11,090 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.