PetSmart reviews

3.1

37% would recommend to a friend

(10,823 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,823 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
Apr 27, 2025

Pay was good I guess

Recommend
CEO approval
Business Outlook

Pros

Pay was good, discounts were fairly decent (15% off regular and 50% off of proprietary dog and cat food), petting puppies was mandatory.

Cons

Overworked, Heavily! Changes usually came quickly and we had to react last minute. Animals often came in from vendors sick. The is a restructuring happening that has everyone on edge and either being let go after many years or quitting.

1.0
Apr 26, 2025

No training

Recommend
CEO approval
Business Outlook

Pros

I don't have anything positive to say about working at Petsmart

Cons

Bare minimum training, sucky tools provided if any, poor work environment (our salon had to shut down due to temperature a few times), if you quick a dog while doing nails, you have to take it to the vet then they push back Grooming Academy because of "incidents"

3.0
Apr 25, 2025

Good enviroment

Recommend
CEO approval
Business Outlook

Pros

Do Grooming and admin as well.Flexible scheduling

Cons

Lack of clear promotion pathway

Viewing 547 - 549 of 10,823 Reviews

Glassdoor has 11,089 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.