PetSmart reviews

3.1

37% would recommend to a friend

(10,824 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,824 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Apr 10, 2025
Recommend
CEO approval
Business Outlook

Pros

-Working with animals -Good associates -Decent hours and benefits

Cons

-Store leadership is micromanaged in every aspect of the business -Wage pressures create a lot of stress and inability to do work well -Home Office directs all merchandising. Little room for autonomy -Company does not value a culture of curiousity or innovation

1.0
Apr 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Decent pay for Store Managers.

Cons

Training as a store manager lasted 3 weeks. I was sent to other stores for two weeks and the other store managers training me had no clue what they were supposed to do. Benefits are awful Associates are toxic Logistics is broken Communication is terrible

5.0
Apr 9, 2025

Great!

Recommend
CEO approval
Business Outlook

Pros

Very flexible and good work environment.

Cons

Hace to be good with dogs.

Viewing 577 - 579 of 10,824 Reviews

Glassdoor has 11,090 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.