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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,801 total reviews)
      avatar

      Ken Hicks

      24% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      2.9

      Work/Life balance

      2.9

      Compensation and benefits

      2.8

      Career opportunities

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,801 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      1.0
      Feb 26, 2015

      Life at PetSmart SSG is very deceiving! Look deeper and ask tons of questions before you leap.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company has several charities which benefit the lives of animals Nice cafeteria Computer equipment is up-to-date

      Cons

      Office culture & morale is terrible. Practices and procedures are from the '80's (way out of date/backwards) & PetSmart is unwilling to change, update or progress. Workers are afraid to voice their opinions & walk around like scared zombies because everyone must drink the Kool-aid or they are forced out. Design, advanced technology and innovation is not valued. On average, I spent 6-7 hours per day in useless meetings. Way too many meetings & no progress.

      1.0
      Dec 16, 2014

      Terrible experience and potentially destroyed lives

      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The customers and some of the coworkers are good people but for the most part you will work for terrible lazy people in management.

      Cons

      Salon is a mill and weekly injuries of animals occur and salon associates are drama filled people that don't care about the dogs the give care to. Management is lazy and untrustworthy The hours are minimal and you will be expected to sell sell sell while being chained to the register You will be lulled into security and fired as if you are nothing. They cut the hours yet give iPads to every store and you will be expected to get ipad sales with minimal help. Animals in care for sale are treated as if they are disposable with no regard to constant sickness. Field management will treat you as if you are disposable. Rude hateful people will be promoted ahead of good people.

      4.0
      Aug 27, 2014

      Work Hard, Gain Respect

      Cashier/stocker, pet care specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company is a chain, so the rules and standards are pretty black and white. I never got surprised by "getting called into the office for a talk" at this company because I tried my hardest to follow the rules and own up to and apologize for any mistakes I made. The Management sees a lot of different employees come through, so if you stay a while, work hard, and cover shifts, they will like you and be pretty helpful. (To be fair, 2 of the 8 or so managers that I have worked for at PetSmart were super kind, helpful, and understanding from day 1, but the majority take a while to get there.)

      Cons

      As I stated above, respect is earned at the 2 PetSmarts at which I have been employed. Some of the managers don't exactly start out warm and friendly to new employees. If you want a job where you have respect and a flexible schedule from day 1, this is probably not the best place for you. Work with them and they will work with you, but expect to put a little work in first.

      Viewing 67 - 69 of 10,801 Reviews
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      Glassdoor has 11,064 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.