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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,801 total reviews)
      avatar

      Ken Hicks

      24% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,801 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      1.0
      Jul 4, 2017

      Petsmart is all about pets, not their associates.

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      For a retail job, the majority of customers that come in are friendly and happy to be there. They are shopping for an animal they love and that induces the happiness all in itself. Getting to see and interact with cute dogs and cats on the daily is great.

      Cons

      90% of the employees are part time and will never advance out of that. Benefits for part time? Nope. Time off for part time? how does 15 hours a year sound. That's petsmart for you. They will work you 1 hour less than their full time managers and give you nothing while giving them all the benefits and bonuses earned off of your hard work and effort. You will never have a day where everything runs smooth. Everyday is a struggle to play catch up in store operations.

      1.0
      Dec 13, 2016

      Customer Engagement Leader

      Assistant store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      15% off purchases in store, customers arent as bad as other places

      Cons

      Home office asks way to much from management. No real clear business plan anymore. Too many critical priorities that change weekly.

      1.0
      Dec 13, 2016

      Assistant Store Manager

      Asl
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interaction with animals, great pay!

      Cons

      New ownership is chaotic and unfocused. Ever since PetSmart was sold to BC Partners, it has been a nightmare working environment. They've turned the aquarium into a shark tank!

      Viewing 88 - 90 of 10,801 Reviews
      Related searches: PetSmart jobs | PetSmart salaries | PetSmart benefits | PetSmart interviews
      ReviewsPetSmart reviews

      Glassdoor has 11,064 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.