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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,790 total reviews)
      avatar

      Ken Hicks

      25% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      3.0

      Compensation and benefits

      2.9

      Work/Life balance

      2.9

      Career opportunities

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      2.0
      Mar 2, 2026

      okay Job for first job

      Sales assosiates
      Recommend
      CEO approval
      Business Outlook

      Pros

      coworkers make the job enjoyable always hiring

      Cons

      Poor training many call-offs can't perform essential duties because you're always stuck at cash drawer

      3.0
      Feb 28, 2026

      Not a great company, bad animal care.

      Process lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      - decent benefits - good ish pay - fun if you have a good team - working with animals is fun and cool

      Cons

      - a lot of sick and dead animals every day, even if your store takes good care of them, the vendors are the problem and they come in sick or dead. - upper management can be terrible and not support you at all, they will always choose the company’s best interests over the employees. - typically understaffed and extremely busy, no matter what position you’re in you will end up on cashier for hours at a time. - they will cut your hours all the time. Full time or not, they will say the store doesn’t have hours and your hours will be reduced.

      2.0
      Feb 27, 2026

      An actual dumpster fire.

      Dog bather
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay, starting out at $13.00/hr for basic cashier position.

      Cons

      Crazy expectations. Dumb promotions you must push or else get threatened to be fired, must be unquestionably blind and loyal to management.

      Viewing 100 - 102 of 10,790 Reviews
      Related searches: PetSmart jobs | PetSmart salaries | PetSmart benefits | PetSmart interviews
      ReviewsPetSmart reviews

      Glassdoor has 11,053 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.