PetSmart reviews

3.1

37% would recommend to a friend

(10,814 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,814 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Aug 31, 2021

Solid Meh

Recommend
CEO approval
Business Outlook

Pros

- Discounts on pet supplies and services - SOME stores have great teams

Cons

- Corporate only cares about the customers - if you get yelled at it's likely the customer will get something for free - Only 15% off of services and most merchandise

2.0
Aug 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Very inclusive and open to all people, break room snacks, cute animals always!

Cons

Missed breaks, horrible hours, understaffed at all times, improper training for all aspects of the job

4.0
Aug 24, 2021

Easy fun job

Recommend
CEO approval
Business Outlook

Pros

If you love animals and taking the time to talk to customers and educates them about proper care this job can be fun. Making sure our animals got proper care was the best part of working for Petsmart.

Cons

Management was awful Shifts are 8.5 hours and the floors kill your feet. If you have people not interested in animals working there they don’t do everything to advocate for them. Customers are wildly uneducated and you absolutely need to take the time to educate them or tell them no.

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PetSmart Response
4y
Thank you for your feedback, we appreciate you taking the time to review. Please know that you can connect with us via the CareSmart line at 1-800-738-4693 to speak further on anything mentioned above so that we can help.
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Glassdoor has 11,079 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.