PetSmart reviews

3.1

37% would recommend to a friend

(10,814 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,814 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Jun 29, 2021

Nice place to start

Recommend
CEO approval
Business Outlook

Pros

They provide training. The quality of it depends on the trainers.

Cons

Very hard work! Management is not hands on. Dogs are not supposed to be groomed on an assembly line. Rickety salon equipment.

3.0
Jun 25, 2021
Recommend
CEO approval
Business Outlook

Pros

- you can pet kitties - 50% off of petsmart brand petfood/litter/etc. -take home samples at the end of sample saturday -benefits (prescription drugs, massage, dental, eye) -dogs are so cute -work with the SPCA

Cons

-pay is not great -some higher level managers are sexist -understaffed most times -performing SPCA adoptions when we are very busy -people just wanting to look/pet the adoptable cats and not actually adopt them, and waste your time when you are insanely busy. -customers think they know it all and will try to put a beta fish into the bottom pizza fish tanks. -customers complain a lot because they want to put goldfish into a small little bowl -customer lets their dogs pee and poop on the floor and then leave it there. -when dog training class is happening, be prepared to have a headache for a few days. -the salon customers are probably the rudest of all the customers we got.

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PetSmart Response
5y
Thank you for taking the time to share your feedback. We appreciate you bringing this to our attention and would love to connect via the CareSmart line at 1-800-738-4693 to see if we can help.
1.0
Jun 18, 2021

Terrible job.

Recommend
CEO approval
Business Outlook

Pros

Discount is nice. Love working with animals.

Cons

Always short staffed. Theft is high. Management doesn’t come out onto the sales floor to help when it is lined up down the whole store to check out. Cut back on ordering essential store supplies for animals to make management’s bonuses bigger. Fish never get water changed. Wrongfully terminate people when they start making a decent wage.

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Glassdoor has 11,079 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.