PetSmart reviews

3.1

37% would recommend to a friend

(10,809 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Sep 17, 2020

it was okay

Recommend
CEO approval
Business Outlook

Pros

good co-workers, fun, get to pet cats

Cons

management sucked, pay bad, long shifts, need more cats

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PetSmart Response
5y
Thank you for the review! We always appreciate hearing feedback from our associates and appreciate you taking the time. Please know, you can also share your thoughts via the CareSmart line at 1-800-738-4693. Thanks, again!
3.0
Sep 14, 2020

petsmart

Recommend
CEO approval
Business Outlook

Pros

energetic atmosphere, room for advancement

Cons

Unrealistic expectations, head office is out of touch with daily workings of ground level business

Viewing 10522 - 10524 of 10,809 Reviews

Glassdoor has 11,073 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.