PetSmart reviews

3.1

37% would recommend to a friend

(10,809 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
Aug 27, 2020

Great Position

Recommend
CEO approval
Business Outlook

Pros

Great opportunity to get into the grooming industry, and opportunity to grow

Cons

It is a physically demanding job

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PetSmart Response
5y
Thank you for sharing your experience and for 8+ years with PetSmart! We're pleased to hear you enjoy the opportunities in our grooming salons! Please feel free to reach out to your management team or the CareSmart line at 1-800-738-4693 if you'd like to speak further on anything you mentioned above. Thanks for taking the time to review!
3.0
Aug 17, 2020
Recommend
CEO approval
Business Outlook

Pros

Seeing animals, flexible hours, decent compensation for the work

Cons

Miserable customers, management was only okay, could be kind of gross

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PetSmart Response
5y
Thank you for the review! We always appreciate hearing feedback from our associates and appreciate you taking the time. Please know, you can also share your thoughts via the CareSmart line at 1-800-738-4693. Thanks, again!
4.0
Aug 14, 2020

Good

Recommend
CEO approval
Business Outlook

Pros

Co workers were fun to work with

Cons

Customers are nearly always awful

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PetSmart Response
5y
Thank you for taking the time to review. We always appreciate hearing from our associates - the positives and the areas of improvement. We're glad you enjoy your coworkers and are sorry to hear this was your experience with customers. If you would like to speak further, please feel free to contact the CareSmart line at 1-800-738-4693. Thank you, again
Viewing 10528 - 10530 of 10,809 Reviews

Glassdoor has 11,073 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.