PetSmart reviews

3.1

37% would recommend to a friend

(10,805 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,805 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
Mar 19, 2012

Hell on earth.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

loving pets is definitely something you must have a passion for. Otherwise this is definitely not the place for you to be working!

Cons

Upper management is terrible. They alwats say 1 think and then do another. Very unsupportive environment for all the asssociates.

3.0
Mar 17, 2012
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, good customers, awesome co-workers

Cons

Management has gone downhill, micromanaged a bit,

4.0
Mar 10, 2012

Great place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good managers and customers make this a good place to work. We have an excellent team of associates who make going to work fun. Our benefits are good, too. I've been working for Petsmart for 8+ years and can't imagine leaving to work somewhere else.

Cons

A few associates should be replaced, but have yet to be fired. When someone has been there for years and still can't do the job, it's time for them to go.

Viewing 10540 - 10542 of 10,805 Reviews

Glassdoor has 11,068 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.