PetSmart reviews

3.1

37% would recommend to a friend

(10,805 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,805 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
5.0
Jan 15, 2012
Recommend
CEO approval
Business Outlook

Pros

1. They treat you with respect 2. You can always go to your manager with anything you need help with and/or are uncomfortable with. 3. You will never get blamed of anything unless they already have prove you've done something (fair treatment) 4, You never have to deal with an animal that makes you uncomfortable 5. All tasks given to you are able to be completed in a timely manner as well as breaks. 6. If for some reason you are having difficulty completing the tasks they always help you when you need it. 7. There are multiple opportunities to prove you should be considered for a promotion or pay raise. 8. You are rarely asked to do anything your managers or seniors won't do themselves. 9. You do have a "blackout" period where you can't request off for the holidays-but they are as fair as possible and let you choose which shift you want. (shifts for holidays are only 4 hrs) unless you'd like to work more, in which they may let you. 10. The customers really like to know that you know their pet, and interacting with them and telling them about the day their pet had is rewarding. 11. Anything extra they see you doing, you do get a small reward.

Cons

1. The starting pay isn't ideal, but higher than most places. 2. Sometimes the hours are long, the dogs won't behave and you are stuck in a day camp yard all day. (Everyone has to take their turn in the yard, it's only fair) If you interact with the animals and actually play with them, time flies. 3. You may not get your break when you want it--but you do get it. 4. Others don't work as hard as certain people and that is frustrating but this happens everywhere. 5. Sometimes Customers take out things on Pet Care and not the Manager (but every time this has happened a senior or manager intervenes.)

1.0
Jan 5, 2012
Recommend
CEO approval
Business Outlook

Pros

It was nice getting to work with animals.

Cons

The management have no clue as to how to treat an employee who is 'bellow' them. You are made to feel discouraged, belittled and meaningless. Also, don't expect to get a pay raise. Don't even ask because you won't get it. I was made to feel like I didn't matter and I never did anything right. I felt that any time I tried to go above and beyond or do something positive it was never good enough, much less even recognized by management. Overall, I would not repeat the experience. There is a severe lack of employee-employer positive relationships. The store, schedule, duties, etc. are lacking in coordination, order and just ultimately lacking in any orginization what so ever.

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Glassdoor has 11,068 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.