PetSmart reviews

3.1

37% would recommend to a friend

(10,808 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
5.0
Jan 4, 2020

I love it

Recommend
CEO approval
Business Outlook

Pros

Helpful, Awesome people and Great hours

Cons

Not enough time for yourself. Managers are very immature

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PetSmart Response
6y
Thank you for the review and for your commitment to helping pets enjoy happy and healthy lives over the past decade! That shared passion and love for pets between PetSmart associates and pet parents creates a very special bond. Definitely feel free to reach out to the CareSmart line at 1-800-738-4693 with any concerns so we can address more directly. Thank you, again, for sharing your experience.
5.0
Dec 13, 2019
Recommend
CEO approval
Business Outlook

Pros

Good pay, benefits, fun atmosphere

Cons

High turn over, part time associates

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PetSmart Response
6y
Thank you for the review and for your commitment to helping pets enjoy happy and healthy lives over! The shared passion and love for pets between PetSmart associates and pet parents creates a very special bond. Thank you, again, for sharing your experience.
5.0
Dec 10, 2019

Great company

Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, friendly learning environment

Cons

Hard to get good hours

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PetSmart Response
6y
We're glad you enjoy working at PetSmart and appreciate you taking the time to give feedback. Thank you for all that you do for pets and pet parents!
Viewing 10555 - 10557 of 10,808 Reviews

Glassdoor has 11,072 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.