PetSmart reviews

3.1

37% would recommend to a friend

(10,808 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
5.0
Jun 28, 2019

manager

Recommend
CEO approval
Business Outlook

Pros

great people and customers alot

Cons

there are no cons everything is great

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PetSmart Response
7y
We think PetSmart is pretty great, as well, and you're right - it's because of our incredible team and amazing pet families. It's great to read that PetSmart has been such a positive experience for you. Thank you for sharing and for all your hard work in making PetSmart such a great place to work!
4.0
Jun 20, 2019

Welcoming Environment

Recommend
CEO approval
Business Outlook

Pros

You feel comfortable when working, good pay raise opportunities, management isn't problematic, good variety of employees, customers are generally not needy.

Cons

Discount isn't the best, can be full of drama, a lot of employees call in sick on the regular, not a lot of hours unless in management team.

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PetSmart Response
7y
Thanks so much for taking the time to review. Creating a welcoming environment for our associates, pets and pet parents is crucial, and I'm so happy this has been your experience. We appreciate and consider all of the feedback we receive from our associates. Please know, you can also contact the CareSmart line at 1-800-738-4693. Thank you for sharing!
3.0
Jun 3, 2019
Recommend
CEO approval
Business Outlook

Pros

The animals are great, and usually the other pet care workers are nice, however management and the groomers are snobby.

Cons

You are asked to do everything in pet care, take care of customers outside of your department, stay after close past when you have finished your own job - to help other people who are lazy and did not finish their jobs. They also send the mammals too young so they are still crying for their mothers and it is really sad.

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PetSmart Response
7y
Thank you for the review. I'm sorry to hear this has been your experience with management. I can assure you, we care a great deal about our associates and animals, and we committed to providing the best quality of service. We'd like to understand your experience more. Please contact the CareSmart line at 1-800-738-4693. Thank you, again.
Viewing 10579 - 10581 of 10,808 Reviews

Glassdoor has 11,072 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.