PetSmart reviews

3.1

37% would recommend to a friend

(10,808 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
Apr 22, 2019

Pretty Good

Recommend
CEO approval
Business Outlook

Pros

Paid weekly Around animals Managers can be understanding/helpful Many locations to transfer to Benefits and retirement savings options for part time staff

Cons

Managers can play favourites Corporate is always changing policies Can work close to 40hours a week but still be considered part time staff

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PetSmart Response
7y
Thank you for the feedback. We think the animals are the best part of life at PetSmart, too! Glad you agree! Please know you can also contact the CareSmart line at 1-800-738-4693 with any questions or concerns. Thanks, again
3.0
Apr 12, 2019

Working at PetSmart

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great atmosphere if you love animals

Cons

Animal suppliers are careless. Management is puppeteered by a clueless upper management.

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PetSmart Response
7y
Thanks for taking the time to leave a review. I'm sorry to hear you feel this way. We care a great deal about our associates. We'd like to understand more so we can address. Please contact the CareSmart line at 1-800-738-4693. Thank you, again.
4.0
Mar 29, 2019
Recommend
CEO approval
Business Outlook

Pros

Management and Wages are fair, but not the greatest. Nice staff!

Cons

Scheduling is a bit wack

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PetSmart Response
7y
Thank you for the feedback Keep working with your management team on your schedule, and they'll do their best to accommodate. Please know you can also contact the CareSmart line at 1-800-738-4693 with any questions or concerns. Thank you, again.
Viewing 10588 - 10590 of 10,808 Reviews

Glassdoor has 11,072 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.