PetSmart reviews

3.1

37% would recommend to a friend

(10,792 total reviews)
avatar

Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Feb 9, 2011
Recommend
CEO approval
Business Outlook

Pros

Good pay, it can be a great job if you are assigned to the right department, but if you end up in a position without adequate leadership you will have the most boring job of your life.

Cons

Was not utilized to my full potential

3.0
Feb 5, 2011

If you are a manager, PetSmart owns your life.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People are very nice, mostly competent. Standards are high. Industry leader. Stores are very well maintained, what needs fixing is fixed quickly. Stores are clean and well organized. Stock is high, Fortune 500.

Cons

Management is expected to give their lives to the store. Shifts are minimum 10 hours, very often longer. Micromanagement is very high. Promotions and prime positions can be based on favoritism. High tolerance for employees who may not be the best fit for the job. Often feel very unappreciated.

2.0
Jan 31, 2011

ok

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good benefits good teamwork good environment

Cons

low pay low recognition immature management bad hours

Viewing 10648 - 10650 of 10,792 Reviews

Glassdoor has 11,055 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.