PetSmart reviews

3.1

37% would recommend to a friend

(10,803 total reviews)
avatar

Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,803 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Nov 7, 2012

Great place to work if you like pets

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You will always have something in common with the people you work with, and the people who shop at your store. Everyone is generally happy and drama free.

Cons

It's impossible to fire anyone and employees are rarely held accountable for anything at any level. The raises are terrible. You'll get maybe a 10-20 cent raise a year, so haggle for your initial offer if hired, you won't see much afterward.

5.0
Nov 6, 2012

So much fun

Recommend
CEO approval
Business Outlook

Pros

If your an animal lover, getting to work with animals and help customers decide what new addition to their family they would like to make is so fun! I felt like there were very few unhappy customers - most were happy to be in a pet store and excited to pick out new pets. They really do their best to take good care of the pets while they're in the store.

Cons

Cleaning cages is never fun, but it's all part of caring for animals. The worst is dealing with sick animals that may have pasted on - it definitely bugged me to be around it and it was a pretty common occurrence when in the sick room.

3.0
Nov 6, 2012
Recommend
CEO approval
Business Outlook

Pros

People who love and care for animals are certainly nice to work with as are the customers coming in looking for help and advice concerning their animals. actively promotes dog and cat adoptions. the dog training at this company teaches newer positive ways to learn obedience; better than yanking the dogs neck with a chain. I also think this company really likes to hire give opportunities/advancement the younger "first job" set.

Cons

Constantly changing days and hours of work gives little room to plan life outside of work. Managers have a ton of micro management to do which leaves little time for nuts and bolts of staff business, concerns, betterment of store. Be prepared for days to go by if you have a question to get an answer and feel lucky when you do get an answer. New ideas seem to be shot down quickly or you get a nod. Any comment to a manager gets discussed with all the managers. If you are interested in being a good company soldier, have not had a job before, love animals, and helping people this is a place for you. Pay and raises are low ; reviews based on if you are liked by managers, staff, service you give customers, which if fine,but not based on your specific job duties. So, if you EVER have a disagreement (or even perceived) with staff, especially managers, or any questionable comment from a customer, no matter how 110% you have done in the last year or how many customers have said nice things about you, you still have a strike. And there is no defending yourself ,reasons, or explanation allowed AT ALL

Viewing 10693 - 10695 of 10,803 Reviews

Glassdoor has 11,066 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.