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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,801 total reviews)
      avatar

      Ken Hicks

      24% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,801 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      3.0
      Aug 6, 2012

      Not a terrible place to work if there's nothing else..

      Pet stylist
      Recommend
      CEO approval
      Business Outlook

      Pros

      As a pet stylist, pay is based on commission so you tend to control how much you make. Ability to move up quickly from cashier to other positions in the store if you do well in the first couple months.

      Cons

      After a couple promotions, hard to get into management postion. Seem to plateau at a certain point. Upper positions seem to be given out based on relations and politics rather than on job performance and ability to manage effectively.

      3.0
      Aug 3, 2012

      Have to love pets

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lot of opportunity to help pet owners- adoptions, training can make a huge difference in a dogs life Christmas isn't as crazy as the big box stores Will spend or do whatever it takes to take care of pets in our care If you love pets, it makes it worth it

      Cons

      Pay is just average, benefits are just average Unless you work in the salon, there are few to no full time positions at most stores. Makes it hard to build up a bench of future managers Audit team likes to play "gotcha"- every year they change what they are looking for- often without changes to policy until after the fact. Very frustrating Paperwork is out of control. I really need a form to write my one on one's with my managers? I have gotten corrected when the one on one's were "not detailed enough". They are notes, not reviews.

      3.0
      Jul 28, 2012

      PetSmart

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, communicative and close co-workers. Holiday perks, occasional potluck in employee room.

      Cons

      Underhanded and under stocked 75% of the time. Low wages.

      Viewing 10708 - 10710 of 10,801 Reviews
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      Glassdoor has 11,064 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.