PetSmart reviews

3.1

37% would recommend to a friend

(10,801 total reviews)
avatar

Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,801 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Sep 9, 2009
Recommend
CEO approval
Business Outlook

Pros

You get to teach dogs for a living. This is fun and rewarding while offering a good challenge. The customers are generally nice and the stores are not bad environments. In terms of possible retail positions, it's not bad at all.

Cons

In as few words as possible, a distinct lack of training. I was frustrated by the lack of training that I received to become a pet trainer. The company tends to emphasize selling training classes over actually teaching them. The quotas for selling classes reenforce this trend.

5.0
Jul 16, 2012

Amazing job if you love animals.

Recommend
CEO approval
Business Outlook

Pros

You get to talk to animals almost all day.

Cons

You still have to work with people as customers.

Viewing 10795 - 10797 of 10,801 Reviews

Glassdoor has 11,064 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.