PetSmart reviews

3.1

37% would recommend to a friend

(10,790 total reviews)
avatar

Ken Hicks

25% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
Feb 22, 2026

Mostly Happy Employee

Recommend
CEO approval
Business Outlook

Pros

Worked with great co-workers and customers

Cons

Worked with consistently pushy managers who would systematically move the goalposts.

1.0
Feb 22, 2026
Recommend
CEO approval
Business Outlook

Pros

People bring their dogs in Decent pay rate

Cons

50% chance you'll never receive proper training and have to figure it out on your own. Leaderahip alternates between publicly berating you infront of customers and Gaslighting you when you have a grievance. You'll fall behind on tasks often cause you were never trained properly and have to teach yourself or because you are fixing other mistakes. You'll be given a lot of promises and 90% of those promises will never be delivered upon

1.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Pets in the office and most people are nice

Cons

Company culture has dropped off in the last year. Upper management does not respect work/life balance. Many workers are not held accountable or at the same standard. Turnover is so bad that people are constantly covering multiple desks.

Viewing 106 - 108 of 10,790 Reviews

Glassdoor has 11,053 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.