PetSmart reviews

3.1

37% would recommend to a friend

(10,803 total reviews)
avatar

Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,803 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
5.0
Feb 4, 2026
Recommend
CEO approval
Business Outlook

Pros

loved the people and the company

Cons

nothing, i had a great experience

3.0
Feb 2, 2026

Great coworkers, bad upper management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Most coworkers were amazing, a lot of teamwork, mostly flexible schedule, room for growth in different aspects. Definitely a good starting out job to teach responsibility, learn about animals, and taking care of them.

Cons

New change in management chain meant losing good managers to fit their new order, or some had to step down and take massive pay cuts. The store manager i personally had was a not so great person who mainly stayed in the office for 75% of his shift, would take his hour long lunch late, then would leave any hour early for no reason. If we had to cut hours, he would leave or just not show up despite being salaried. Even other managers agreed that it made no sense for him to do so. Once they changed our management layout, 95% of employees became unhappy to the point that regular customers could sense the difference. Also, unless you're a dog groomer or manager, there's no full time (at least in a microstore), so no benefits like health insurance, 401k, or any other similar, which makes no sense seeing how big of a corporation they are. The insurance they do offer for full time employees is absolute garbage and super expensive from what I've been told by the ones who qualify for it. Lastly, this has nothing to do with the store personally, but the pet supplier: ENOUGH GUINEA PIGS!! Control how many are being bred verses what you're giving the store! I watched so many guinea pigs basically become free since they were at the store for so long, it was heartbreaking.

3.0
Feb 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay isn’t awful if you are a full time manager. Weekly paychecks are a good selling point. If you have a good team around you it’s not an awful job.

Cons

Higher ups expect way too much from you and nothing you do will ever be enough. They are anything for profits NOT anything for pets.

Viewing 148 - 150 of 10,803 Reviews

Glassdoor has 11,066 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.